Redirector Technician Edition 1.9.7 Setup: Usb

The customer plugs their USB device into their own computer.

A green checkmark typically indicates the device is successfully redirected and ready for servicing. Troubleshooting Common Issues

Can passthrough USB devices to Hyper-V or other virtual machines. Prerequisites for Installation Usb Redirector Technician Edition 1.9.7 Setup

Send this file to your customer via email, cloud storage, or a direct download link. 3. Establishing a Connection

Includes a portable, lightweight application (less than 2MB) that customers run without installation to connect to the technician. The customer plugs their USB device into their own computer

On your interface, the remote device will appear in the list. Select it and click Connect .

Find the customer_module.exe within your installation folder. Prerequisites for Installation Send this file to your

The customer runs the portable module and enters the technician's IP address or unique ID.

The technician's computer must allow incoming and outgoing TCP and UDP connections.

The software typically uses port 32075 for communication.