Ncsw10301 Unable To Download The — Image From Cisco.com Invalid Metadata Trans-id [top]

Remove the existing account and re-add it using your Cisco Smart Account credentials. 3. Update the Trustpool

If the automated download fails, the most reliable fix is to manually upload the image:

If the appliance is behind a proxy and the SWIM engine is not correctly utilizing the proxy settings, metadata requests will fail. Step-by-Step Troubleshooting and Fixes 1. Manual Image Import (The Guaranteed Workaround) Remove the existing account and re-add it using

Expired certificates in the Catalyst Center Trustpool can break the secure communication required to fetch metadata from software.cisco.com.

Several bugs have been tracked for this behavior, including CSCwd15921 , which affects releases 2.2.3.x through 2.3.4.x. Step-by-Step Troubleshooting and Fixes 1

Use the CLI to test connectivity to cloudsso.cisco.com and software.cisco.com .

Cisco has identified that certain external providers used for metadata APIs occasionally experience sporadic outages, causing this specific "invalid metadata" response. Use the CLI to test connectivity to cloudsso

Metadata downloads require valid root certificates to verify Cisco's servers: Navigate to .

Cisco released Field Notice FN74033 , stating that older versions of DNA Center will fail to download metadata after , due to certificate changes. If you are on an older release, an upgrade to a fixed version (e.g., 2.3.5.x or later) is required. Comparison of Solution Paths Effectiveness When to Use Manual Import Urgent upgrades or persistent API errors. Credential Refresh Authentication or account permission issues. Trustpool Update Certificate or SSL handshake failures. Software Upgrade For long-term fixes of known bugs (e.g., CSCwd15921).

Go to the Cisco Software Download portal on your laptop and download the required .bin or .tar file.