If you see the APP-PO-14288 message alongside an status, it is a strong indicator that the document is stuck. In a healthy system, a document should only remain 'In Process' for a very short window while the workflow engine moves it to the next approver. If it sits in this state indefinitely, manual intervention is required. How to Resolve the Error
According to the Oracle Purchasing Approval Troubleshooting Guide, this error is most frequently encountered when a document—such as a Purchase Order (PO) or Requisition—is stuck with a status of . There are two primary reasons this happens: app-po-14288
In persistent cases, a database script (often provided by Oracle Support) may be needed to reset the document status from 'In Process' back to 'Incomplete' or 'Requires Reapproval' so it can be submitted again. If you see the APP-PO-14288 message alongside an
To fix a document triggering the APP-PO-14288 error, administrators typically follow these troubleshooting steps: How to Resolve the Error According to the
Oracle provides diagnostic tools like the PO Approval Analyzer which can identify exactly where a document is hung up and suggest specific scripts to reset the status.